Refund policy

Return Policy

We want you to be completely satisfied with your purchase from Home Roasting Supplies If you are not satisfied for any reason, we offer a hassle-free return policy. Please review the following guidelines:

1. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and returned within 5 days from the date of delivery.

2. Return Process: To initiate a return, please follow these steps:

  • Contact our customer support team at support@homeroastingsupplies.com within the specified return period to notify us of your intent to return.
  • Package the item securely, preferably in its original packaging, including all accessories and documentation originally provided.
  • Ship the item back to us using a trackable and insured shipping method. The return shipping costs will be the responsibility of the customer unless the return is due to our error.

3. Refund or Exchange: Upon receiving the returned item and verifying its condition, we will process your refund or exchange as follows:

  • Refund: We will issue a refund to the original payment method used for the purchase. Please allow [number of days] for the refund to be processed and reflected in your account.
  • Exchange: If you prefer to exchange the item for a different size, color, or alternative product, please indicate your preference when contacting our customer support team. The exchange will be subject to product availability.

    4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us upon delivery. We will provide instructions on how to return the item, and a replacement will be shipped to you at no additional cost.

    5. Return Shipping Address: Please contact our customer support team at support@homeroastingsupplies.com to obtain the appropriate return shipping address. For Postal USPS, PO BOX 417, Henefer, UT, 84033 or UPS/FEDEX 450 E Canyon Rd, Henefer, UT, 84033.  Please put ATTN: Returns. 

    6. Contact Us: If you have any questions or need further assistance regarding our return policy, please reach out to our customer support team at support@homeroastingsupplies.com