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Estimate delivery times: 3-6 days (United States), 12-26 days (International)
Return within 10 days of purchase. Duties & taxes are non-refundable.
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Need your Roaster repaired? Purchase our standard Repair Fee and we will send you a digital download link for your repair form. Once you download and fill out your form, place it in the box with your roaster base and then send us an email to support@homeroastingsupplies.com informing us you have shipped your roaster for repair!
Learn more about how our Repair process works:
Currently, we are not able to repair the SR500 and the 700. We have had a shortage of parts for this model and are unable to perform the service. . If the condition of the machine is beyond repair, we will contact the customer and work on a replacement or upgrade. If you have the older Fresh Roast without the digital timer knob, you will need to contact us before to determine if we have any available parts for those machines.
If your roaster doesn't perform like it did when it was new, doesn't roast the beans to the darkness you prefer. Or, there is another concern. Then we would be more than happy to repair your machine.
Please fill out the repair form below. We need just the base unit well packaged to prevent any further damage. We do not need the glass chamber or top assembly. (Unless authorized).
Our typical turn around time is 4 days, before it is being sent back to your return address.
We ask for $50 to have your machine repaired. A check to Home Roasting Services LLC or we can arrange a Paypal invoice to be sent to your email address for the service.
We will clean the exterior and interior of the machine to get rid of any debris. We have found chaff, hair, and lint inside the machines. Then, a test to see what parts are defective. After replacing defective parts, we will tune and test the machine 3-5 times, to verify the output temperatures, function of the controls and fan speed.
Please use our Utah warehouse address.
If using UPS or FEDEX:
Home Roasting Services
ATTN: REPAIR
450 East Canyon Rd
Henefer, UT, 84033
If using Mail USPS:
Home Roasting Services
ATTN: REPAIR
PO Box 417
Henefer, UT, 84033
Overall rating: 5.0 / 5 from 44 reviews.
The Repair Fee service offers a quick and efficient repair process for your roaster, with a reasonable price and satisfactory customer service. However, communication feedback is mixed.
Review topics: [].
"Amazing customer service. I sent the base unit in for repair. Paid for shipping and the $50 repair fee not knowing what to expect from there. Would it be unrepairable and I'd be out the money? It wasn't repairiable, so they sent a new base unit. Wow! So worth it! Thank you!"
"Thank you for your prompt service. The roaster got back quickly and I am happy to once again roast my favorite coffee. It will take a bit of trial and error to get the settings back to what I had before but I am also keeping an eye on the roasting colors. I'm sure I will get back into the right rhythm soon! Thank you again."
"I've owned a Fresh Roast SR800 for around 18 months. I love it! Long story short: fan went out. I shipped the same day it failed. The repair cost was very inexpensive AND I had it back in ~1 week. Amazing roaster, amazing service. . ."
"Repairing my Freshroast 800 was easy-- I paid the $50 repair fee, submitted a form telling them what was wrong, sent it via UPS and figured it would take a few weeks to get back. I was so surprised when I received it back in less than a week--repaired-- with a note telling me what they had done! I was skeptical of the service, but I was truly amazed. It works better than ever. I live in a tiny ADU, so space is limited. I traded in my bigger roasting machines because I didn't have room, and hoped for the best with the SR800 a few years back. I love it!!"
"great job. very thorough in restoring the unit and even upgrading the attachment ring. You guys do a great job in servicing your clients - thanks you!!"
"Thanks so much for your quick turnaround. I use my roaster almost every day :)"
"They did an excellent and quick job of repairing my FreshRoast 800! It wasn't heating or blowing the beans, and now it's more efficient than ever. I have to relearn all my settings, because the heating element is better than it had been! Thanks so much!"
"Thanks for your interest. Perhaps if you could please describe what was performed in the repair. I have not opened the package and probably will not until needed since I have another functional unit that I use. Thanks in advance for your reply."
"When you are regularly roasting around 3 or 4 batches of coffee per week for your own use, things are going pretty well. Then disaster strikes - your SR 800 stops working!!! You’re down to a half a bag left and in the middle of roasting your new week’s supply. No extra beans stored up! Panic sets in! I might have to purchase some roasted beans somewhere. Oh no, where can I get this thing fixed, how long will it take and how much will it cost??? HOME ROASTING SUPPLIES to the rescue!! 50 Bucks and they need about 4 days, then back to UPS for shipment. A sweet deal to get my $400 investment back home and working better than before. Did I end up having to purchase some beans? Yes, my supply ran out but a good friend just returned from a mission trip to Brazil and brought me a full pound of roasted beans which lasted until my repaired machine returned home."
"I sent the base to my R 800 roaster in for repair because the settings were not adjusted properly. They actually upgraded me to a new model of the base. The turnaround time was excellent. I’m very pleased with their Customer Service."
For all orders exceeding a value of $150 shipping is offered for free.
Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unused items. You, as a Customer, are obliged to inform us via email (support@homeroastingsupplies.com) before you return the item.
Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.
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